KLÖTZE Spare Parts Warranty and Return Policy: Global Assurance System

As KLÖTZE, we have absolute confidence in the engineering standards and durability of the high-quality automotive spare parts we supply globally. In line with our vision of providing "The Best Automotive Spare Parts", we implement the most comprehensive warranty and return/exchange protocols in the industry to secure the performance of your vehicles and maintain your business continuity. Operating on a zero-risk principle, we continue to stand by you after sales with our global logistics and technical network.

Comprehensive Spare Parts Warranty and Exact Replacement

The quality of our products is a direct result of our advanced R&D processes and international quality control tests. Accordingly, our core warranty commitments to our customers and business partners are:

• 6-Month Active Use and Performance Warranty: All KLÖTZE brand automotive spare parts are covered by our global warranty against material, workmanship, and manufacturing defects for a full 6 months, starting from the date of installation and active use.

• Exact Replacement with a Brand New Part, Not Repair: In the event of an unexpected technical issue, minimizing the downtime of your vehicle or fleet is our primary goal. Therefore, we do not waste time with repair procedures for manufacturing defects under warranty; we directly replace the defective or underperforming part with a brand new and original KLÖTZE spare part, completely free of charge.

Standard Return Terms and Conditions

Apart from the exact replacement of defective products, our standard return procedure for unused and uninstalled products is subject to the following conditions:

• Product and Packaging Condition: The spare parts to be returned must never have been mounted on a vehicle, remain unused, and retain their original factory condition (resaleable state). Products must be returned with all labels, protective materials, and undamaged original KLÖTZE packaging.

• Documentation: To determine the start of the warranty or to initiate a return process, it is mandatory to submit the official invoice, order confirmation document, or the installation report from an authorized service center.

How Do the Warranty and Return Processes Work?

To finalize your warranty and return process as quickly as possible through our global operations network, simply follow these steps:

1. Technical Notification: Send your exact replacement under warranty or standard return request, along with your order number and technical failure details/reason for return, via email to [email protected].

2. Pre-Approval and RMA Code: Our expert technical support team will review your request, generate a specific Return Merchandise Authorization (RMA) code for you, and share the shipping instructions of our contracted global logistics partners.

3. Secure Shipping: Package the product in accordance with international shipping standards to prevent any further damage during transit and dispatch it to our designated logistics center.

Technical Inspection and Conclusion

Parts arriving at our center undergo a rapid and detailed technical inspection by KLÖTZE quality control engineers.

• Warranty Replacements: For parts determined to have manufacturing defects following the inspection, a new part is immediately dispatched and swiftly delivered to your address via our contracted cargo network.

• Standard Returns: For returns of unused products, upon quality control approval, your refund will be credited back to your original payment method as soon as possible (subject to international bank processing times).